COVID-19 - A Message to Our Clients    Learn More
Tips

Tips

COVID-19 - Precautions We Are Taking

COVID-19  - Precautions We Are Taking

We are committed in providing a safe, clean and secure place to store your belongings.

The health and safety of our customers, staff and community are of the utmost importance to us.  Riel Park RV & Self Storage is actively monitoring COVID-19 (Coronavirus) and putting preventative measures in place.  We will continue to modify these preventative measures as needed.

During these unprecedented times, we will make every effort to remain open as we realize we are an integral part of the supply chain for many local businesses and customers.  We are following all government guidelines, alongside cleaning and disinfecting procedures, and will remain open or closed when mandated.

We will continue to keep you informed of any changes and will update this page as required.

HOURS OF OPERATION DURING COVID-19

We have adjusted our hours to protect the health and safety of our customers and employees.  Our office hours are:  Monday-Friday 9 AM - 5 PM and Saturday 10 AM - 4 PM.  We are prepared to adjust our office hours and gate hours as needed to ensure we operate in a safe, secure and reasonable manner.

Gate access hours have not changed, you can continue to access your storage unit, RV or vehicle 7 days a week from 6 AM - 10 PM.

IF YOU ARE ILL

We respectfully request that you do not enter our storage facility if you are ill or displaying symptoms of COVID-19.  If staff at Riel Park RV & Self Storage see that a customer is visibly ill or displaying symptoms, they will be asked to leave the property immediately.

HYGIENE

Our employees have been advised to wash hands frequently for a minimum of 20 seconds or to use hand sanitizer.  

Riel Park RV & Self Storage will, despite the current shortages, try to have hand sanitizer and lysol wipes available to our customers.  We encourage everyone to use these products upon entering our storage facility.

CLEANING PROTOCOLS

Self storage facilities generally have low foot traffic so this allows us to disinfect frequently touched areas after each customer. This includes, but is not limited to, counters, door handles and point-of-sale terminals.  We are also giving customer's their own pen to take home after signing their rental agreement.

We are frequently disinfecting the gate keypads and will be giving all of our current customers access to EasyCode.  EasyCode is a mobile app that allows the gates to be opened electronically from their phone.

PHYSICAL DISTANCING

Customers are encouraged to contact us by telephone, email or online instead of visiting our office in person.  Customers can reserve a unit online, make a payment online or call our office and we can assist you electronically.  

Employees and customers are required to maintain a minimum distance of 2 meters from each other.

RENT OR RESERVE A STORAGE UNIT ONLINE

At Riel Park RV & Self Storage you can reserve a unit online for a later date or move into your unit immediately.  The entire move-in process can be done from the comfort of your own home.  Please remember if you move into a unit online, you must bring your own lock.

If you require any assistance during the online move-in process please give one of our storage rental experts a call at 780-651-8056 and they will be happy to assist you.

RENT OR RESERVE RV STORAGE ONLINE

Complete our Vehicle Storage Form online or call our office at 780-651-8056.  Our storage rental experts can assist you over the phone and email your rental agreement to you.  Once we have the signed rental agreement we will email you a map outlining where your RV parking space is and how to access it.

PAYMENTS

We strongly encourage everyone to sign up for automatic billing to their credit card or automatic bank debit.   You can also make a payment online or over the phone with a major credit card by calling our rental office.

If you require assistance making a payment online, please call one of our storage rental experts and they would be happy to help you.

We are discouraging people to pay by cash however we understand that sometimes this is the only option.  Our staff have been instructed to wear gloves when handling cash, to disinfect the cash and to immediately wash their hands.

IN PERSON RESERVATIONS

If you would like to view a storage unit or RV storage space we ask that you stay in your vehicle and give us a call when you arrive.   Our staff will meet you outside, you can stay in your vehicle, our staff will direct you to the appropriate storage space.

MOVE-OUTS

If you are moving out please call and advise us over the phone, you do not need to come into the office.  Please ensure your unit is clean and broom swept.

TIPS TO RENT A STORAGE UNIT ONLINE

If you are unsure as to the size of storage unit you need, you can visit our storage size guide or give one of our storage rental experts a call and they will be happy to assist you.

Let's all work together to stay safe and healthy.

Did you find this article helpful? If you did, please share it on social media.

LinkedIn
Pinterest